Once you or your guests have left, the property will be thoroughly cleaned and prepared for your next arrivals.
We will check the property during this time to ensure no valuable items have been broken or damaged. A report will be sent to you after our visit, enabling you to safely return the security deposit to your clients or withhold money to cover the costs of any replacement or repairs.
If the property is due to be vacant for a period of time, arrangements can be made to switch off the electricity and water and lock the property up safely. Our Caretaking Service allows for regular checks on your home even if it is empty.
Changeover day is flexible. For same day changeovers, it is requested that guests checkout no later than 10am and new arrivals check in from 4pm to allow sufficient time for the property to be prepared.
To allow for longer rentals and quick changeovers, we ask that you provide a triple quantity of bed linen and towels.